Blog
How not to lead – Part two
Back in February, I wrote an article on “how not to lead” and it received a lot of attention so I decided to write Part two. Which mask are you wearing? We all wear masks. We have every day masks, special events, public, private – you get the picture. Which one do you...
Sow What?
Sow a thought, reap an act; Sow an act, reap a habit; Sow a habit, reap a character; Sow a character, reap a destiny. ~ Anon Evidently, seeds of corn will not produce a crop of beans. Sow what? Sow what you want to reap. What are you sowing in terms of actions,...
Mastering Delegation
Delegation is an issue that anyone who finds themselves in leadership, management or supervisory roles must learn to do if they are to improve their personal effectiveness and to develop others . I have found both in my own career and with those I coach, significant...
My Priorities to Finish 2014 In Grand Fashion
As fall is clearly on the horizon and I begin to prepare for the demands of a busy fall schedule, it is important to take the time to clarify my priorities and find ways to deliver value to my clients. Balancing personal and professional goals is important in order to...
The Law of Reciprocity
Years ago I learned a simple and powerful principle to live by – give and you will get. Give to others without an expectation of repayment and you will be amazed what you get from people you know and sometimes from those you don’t know at all. In most of western...
Just Say ‘No’ If You Don’t Know
It’s interesting to watch and listen to people making up answers and pretending they know what they’re talking about when they are actually clueless. They won’t say “no, I don’t understand”, but rather try to fake it until they make it. A lack of confidence and the...
Compliments versus Criticism
Most of us are better at finding a problem or focusing on the negative rather than seeking out the positive and choosing to affirm and praise someone for a good deed or accomplishment. Even “positive thinkers’’ can fall into the trap. It’s our human nature creeping in...
How's your E.Q.?
Business and society in general, has finally realized and is accepting the fact, that our EQ (Emotional Quotient) is valuable, and even more important in certain situations than IQ (Intelligent Quotient). Traditionally IQ or technical ability has been identified as...
The Scenery Isn’t Changing – Who’s Fault Is It?
Do you know people that talk about all the things they are going to do, places they will visit and what they are going to become e.g. manager, president, CEO, etc.? I’m sure you know those folks. The more pressing question is, are you one of them? The person you are...
Training – What’s the ROI on staff development?
When was the last time you really thought about the impact you were getting from your training investment? If you are honest, it’s probably been a while if ever. Company funded and managed programs can be very effective in developing staff skills and competencies...
Engaging a Multi-Generational Client Base
Establishing relationships with clients from every generation is the new reality for all businesses. Companies have an opportunity to forge stronger and deeper relationships with their clients by addressing intergenerational communication, engagement and service...
No Problem – Just Say “You’re Welcome”!
Perhaps you have noticed that when you say “thank-you” for good service at a restaurant or for assistance from a sales clerk or a colleague in your department, the typical response is “no problem” or “no worries”. Although I am certainly glad to hear that I was not a...
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